State Farm® Insurance Agent John Martinek

"The worst insurance experience, the only time the Agent is responsive is during the Sales process, the agent doesn't answer calls, messages, or emails that are not related to new business."

"Friendly, professional, old school customer care. THEY Insured my 1972 Chevy c10 for 6 months for $111.42,Collision. Progressive $1245 for same thing. Go get a quote today =)"

"John and team have consistently provided above and beyond quality care for our family. We left a company we had been with for 20 years due to their drop in quality and availability. John and team are a complete 180 from that. Attentive, responsive, and caring. Can't recommend highly enough."

"JoAnn is the best! Prompt kind and always willing to help!"

"John was very informative and knowledgeable. He spent a lot of time making sure I had all the right coverages which provided me with significant piece of mind. I greatly appreciated his zero pressure style. Highly recommend."

"Excellent customer service. Prompt and friendly. Gave me quote exactly what I need. Hate upsell. They were respectful and didn't do that. I like working with people like them."

"I've been with State Farm for over 20 years, and when my previous agent retired, I was transferred to this office. What a wonderful transition! Working with JoAnn, the account manager, has been an absolute relief. I recently added business insurance, and she has gone above and beyond to support me through the entire process, from setting up coverage to managing ongoing changes. Her follow-through and follow-up are outstanding, demonstrating a true commitment to excellent service. JoAnn’s dedication and attention to detail make all the difference. I couldn’t be more impressed with the level of care and professionalism. I highly recommend this office to anyone looking for personalized, top-notch support!"

"Jake was really helpful in answering all my questions. He took the time to explain everything."

"Due to aging out of my parents and to moving twice, I’ve had to deal with 4 insurance offices. This office was the worst I’ve had to deal with. I got a big increase my second renewal with this office. I called obviously shocked. The woman on the other end was very rude. “Don’t you open your mail?” Implying that the explanation was in the letter renewal clearly. She explained it’s because of the mileage. (I’m an Uber driver) “So you racked up all that mileage being a Uber driver? Are you serious? Don’t you have a job. Don’t you go to school?” I can tolerate personal questions but there’s no reason to imply being an Uber driver is inherently lazy/bad. When I called to cancel a year later a different woman asked me about my parents. Please don’t ask about customers personal life."

"John was really helpful to guide me to the right insurance plan. I was able to get something that worked out for me and would recommend sitting down with him to see how he could help you as well."

"5 star company, local branch (Leander) and staff. John and Debra are great to work with. Everyone else I’ve spoken to at the office are also pleasant and easy to do business with."

"Debra was communicative, responsive and just awesome! So easy to get a quote and finalize my policy. Thank you!"

"JoAnn really made the whole process of buying a life insurance policy quick easy and painless. Thanks!"

"Service is good and rates are reasonable."

"Initial interactions with John were great, and given a massive increase from Progressive due to kids taking a car out of state for college, I welcomed the discount and seemingly genuine care from John. Now, almost 2 rate increases later, I am yet to receive contact from him after several calls, emails, and texts regarding huge increases in premium—it has increased 80/month, and no one has cared to respond to my concerns. I’m super disappointed since it’s the first time I I’ve dealt directly with an insurance agent instead of just calling the insurance company directly and working with whoever answers."

"I don't recommend this agency just because you can't expect them to respond to your messages even for a month. I tried texts, email, phone call. I even tried to get an answer by calling state farm and they mentioned that they will leave the message for agent to call me back. However there is no response. I may have to just take my business somewhere else. I wish Google allowed zero stars."

"Love John and his staff. They are totally awesome and I highly recommend."

"What makes John and his team different is they are always happy to help and go the extra mile. Insurance with great rates and a complete financial planning solution that is tailored to my needs... Would highly recommend John."

"I have contacted several times to John . I wouldn’t recommend anyone to John . He doesn’t willing to respond to any calls . If he is such a busy why he needs to run As an insurance agent ??? . His team not at all good."

"Everyone is so friendly, I would call them just to talk."

"Very knowledgeable, great customer service, John was all around awesome!! Got me a better rate with even more coverages that I wanted 10/10!"

"Reasonable price for auto insurance and everyone works there is pleasant to speak to. Recommend! And definitely will go back when I get a new car. Thanks Steven and Heather!"

"Very helpful when it came to our insurance needs."

"Even though I had to change my insurance company from State Farm to another competitor (which was nothing of this office's fault), I am amazed at the customer service John Martinek's office has provided me. They were friendly and helpful while I had my insurance policy, and after when I had to seek another insurer. There was no animosity here. Office Manager Heather is one of the best I have known. She is the one I spoke to most of the time and was the most helpful. John tried his hardest to get me the lowest rates possible. I regretted having to leave this office and may come back another time. I still have another property on State Farm's rolls. State Farm was most helpful and cooperative during my claims, and they would get me back on my feet."

"John Martinek did a great job with my annual review of my insurance policies. He was very thorough and helpful explaining what coverages I have and made sure I was getting the best rates, coverage for my needs. He went above and beyond even offering financial planning options at no cost. Looking forward to working with the Financial Planning Tool State Farm has available to their clients."